For Hotels Trying AI, the Demonstration Is the Easy Part

A trial run of artificial intelligence can prove that a system completes a given job inside a hotel or travel company. Moving it from a trial into the daily operation of the business is a different matter, and it hinges on a person being accountable for what the system produces. That same person must deal with the cases the technology does not anticipate, and must be able to show the expense pays off. For the well-run properties in Palm Beach, Aspen or New York weighing such tools, that is the standard the industry is now describing.

With reporting from Skift.