Eighty Years In, Estée Lauder Is Still Listening

Eighty years is a long run for any beauty house, and the Estée Lauder Cos. arrives at that mark with one habit intact: it still takes its direction from the people who buy from it. Plenty about the business has been rewritten over those decades, but listening to the customer first has not been. For a desk that keeps track of what gets worn and when, that kind of constancy is worth a line of its own.

With reporting from WWD.